Frequently Asked Questions
Everything you need to know about our AI image generation platform
How does the credit system work and what do I get with each plan?
Credits are pegged directly to cash: 1 credit = $0.01. Lite includes 400 credits for $5.99/month. Starter includes 1,200 credits, Creator includes 2,900 credits, and Pro includes 5,900 credits.
What's included in Lite vs the other paid plans?
Lite includes 400 monthly credits, batch image generation, the same core model access as Starter, and 7 days of storage for personal use. Starter and above add more credits, longer storage windows, and commercial rights.
Can I use generated images commercially?
Starter, Creator, and Pro include full commercial rights. You can use generated images for client work, products, marketing, and resale on those plans. Lite is for personal, non-commercial use only. There are no additional licensing fees or attribution requirements on the commercial tiers.
What payment methods do you accept and is it secure?
We accept all major credit cards (Visa, Mastercard, American Express, UnionPay), Cash App Pay, and Amazon Pay through Stripe, a leading secure payment platform trusted by millions of businesses. All payments are processed with bank-level encryption. You can choose monthly or annual billing for subscriptions, with annual plans saving you approximately 17% (2 months free). Credit packs for one-time purchases are coming soon.
What's your refund policy?
We offer refunds only if no credits have been used from your subscription. Once you've generated images with your credits, refunds are not available since the computational resources have been consumed. If you experience technical issues preventing you from using the service, please contact our support team for assistance. Lite is the best way to test the platform before upgrading.
What happens to my images and how long are they stored?
Storage duration depends on your plan: Lite keeps content for 7 days; Starter for 30 days; Creator for 90 days; and Pro for 365 days. If you cancel, you can download your images and videos before your plan's retention window ends. We'll send email reminders before any deletion occurs.
What AI models are available and what makes them different?
We offer a full suite of image and video models: Flux 1.1 Pro/Kontext for photorealism and editing, GPT-Image-1 and 1.5, Gemini Flash and Pro Image, Qwen Image and Image Edit, Wan 2.2, Seedream 4.0/4.5/5.0 Lite, Seedance 1.0/1.5, and Veo 3.1 Fast/Lite plus Sora 2 for video. Lite and above unlock the current catalog, while higher tiers add more credits, longer storage, and commercial rights.
What kind of support do you offer?
Support varies by plan. All plans include documentation, and higher tiers receive faster response times. Starter gets 48-hour response, while Creator and Pro plans receive 24-hour response times. We're also developing video tutorials that will be available soon. For technical questions, our support team can help with training setup, generation parameters, and troubleshooting.
Do I need any special software or technical requirements?
No special software or hardware is required! Our platform is entirely web-based and works on any modern browser (Chrome, Firefox, Safari, Edge). You just need a stable internet connection for uploading images and downloading your generated content. The AI processing happens on our powerful cloud servers, so you can create professional images even on a basic laptop or tablet. There's no GPU requirement on your end - we handle all the computational heavy lifting.