Multimodality is the way of communication where more than one communication methods are used to send or recieve information.
Best of breed implementation can be achieved using multimodality feature. For example e-mail is a good way to communicate longer and formal messages but SMS (TEXTing) can be used to send shorter and time sensitive piece of information. Voice can be used when the information is time sensitive and instantaneous inputs are also needed from the reciever of the information.
Combining the power of each method one can create highly efficient multimodal soluitions.
Here are some examples how multimodality can be achieved
- Sending TEXT receipts in a Voice based calalog shopping solution
- Building secure voice solutions by asking for a password via TEXT for authentication.
- Escalate IM based customer service to a live agent on Voice.
Please contact us at
contact@hummingbytes.com to discuss your requirements. |
|
|
Featured demo
|
|
Call into our demo hotline (888) 287-7686 and select Miscellaneous and then Real Estate Agent |
|
|